Frequently Asked Questions
You can track the current status of your order using our order lookup page here
There are only two ways to get a discount with Paraffle:
1. Every new email subscriber will get a unique discount code with 10% off.
2. We run a points based loyalty scheme, where you can refer friends, share us on social media etc. and earn points to spend on discounts.
Have a look in your spam mailbox, sometimes my emails get sent there :(
If it's not in your spam mailbox, then you can track your order status using this page here. If you can't find your order there, (you need your order number and or your email address), and payment was taken from your account - get in touch, and we'll help!
We offer gift messages - you can leave your gift message using the option in your shopping cart. Unfortunately we aren't able to offer gift wrapping right now.
This doesn't happen very often but if it does, we're sorry. We genuinely want everyone to be happy with our product and our customer service, so just let us know what the problem is and we'll fix it!
As long as your order hasn't yet been shipped, then yes you can - just get in touch with us as soon as possible!
As long as your order hasn't been shipped, then yes we're more than happy to change it for you. Just get in touch as soon as you can!
We do! Have a look at our shipping page here
Yes you can - just get in touch.
1. 7", 8" or 9" Bamboo working Hoop
2. 6" or 8" Beechwood display Hoop
3. Klona or Rose & Hubble 100% Cotton fabric
4. Backing Felt (70% Viscose, 30% wool)
5. DMC Mouliné Spécial 25 thread
6. Prym size 7 Embroidery needle
7. Dressmaker's carbon paper (to transfer the pattern to the fabric)
8. High quality photo of the finished design, pattern with stitch key, stencil pattern for transferring
9. Comprehensive instructions for each stage of the project
10. 8 page stitch guide giving practical instructions and tips on all the stitches you need
All of my kits are designed for beginners - genuinely! They include a comprehensive stitch guide, as well as project instructions.
I'm actually working on an intermediate range just now (November 2020), and these will be clearly marked as such when I make them available.
As well as those, I have stitch tutorial videos in my stitch guide blog, and an embroidery beginners guide blog with more videos and articles on doing the kit.
One of the hoops is specifically for using while you stitch - it's made of flexible bamboo, and has a screw top to allow you to tighten and untighten as necessary.
The second hoop is for displaying your finished piece - it's made of a less flexible but nicer looking beechwood, and there's no screw top, so the embroidery sits looser inside of it (you can add some stitches to the fabric around the edge if you'd like it a bit tighter!).
If you leave a note when you checkout, we'll do our best to accomodate but can't guarantee the bamboo hoop won't be included - we make our kits up in batches, and if it's a particularly busy day, we might struggle to accomodate.
We're looking at how we can accomodate this in the very near future, as it seems such ashame for us to be sending out materials that aren't needed. Watch this space!
I provide the pattern on paper, and the carbon paper is included to allow you to transfer the pattern from the paper to the fabric.
I've long considered printing the pattern directly on to the fabric, but this would mean I would have to supply you with a lower quality fabric which I don't want to do.
A big part of what keeps me going is knowing that my kits give people geniune skill with embroidery - and providing you with the knowledge and means of how to transfer the pattern from paper to fabric means that you can continue your embroidery journey with your own designs.
All of my kits and patterns are sold on a personal use basis only, so the answer here is no. I take IP enforcement seriously, as my designs are my way of earning a living. If you find someone selling products using my designs, please do get in touch with the details - I'll send you out a free kit of your choosing as a thank you!
If there's a particular pattern you'd like me to design, feel free to get in touch. To be realistic though, as I've generally planned my next designs 3/4 months in advance, your request will be added to a (very long!) to do list - I can't make any promises here unfortunately! I would recommend you subscribe to my newsletter, as I occasionally send out polls on future designs.
As we make the kits up in batches, we can't guarantee we'll be able to accomodate this. If you're really keen to do the kit on a different coloured fabric, I sell individual fabric pieces separately on my website.
Our studio is based in Edinburgh, Scotland.
Not at the moment, check back here though in future or subscribe to my newsletter to be informed of any vacancies in the future!
Items will occasionally be out of stock for various supply reasons - just get in touch and I'll let you know when a specific item will be back in stock!
We do! Get in touch for more details. We are VAT registered.
This is really important to me, and I think I'm the first and only "carbon positive" embroidery kit business in the UK. All of my kits are plastic free, and the packaging and materials recycled and or recyclable. I work with an organisation called Pachama to offset all of the carbon involved in transporting the materials to me and sending the kit to you. I still have some way to go to make the kits more environmentally friendly - I'd like to only use organic and fairtrade cotton and thread, but I've not yet sourced any (If you know of any, do get in touch!).
I buy all of my materials from suppliers in the UK. I'm working on understanding the full supply chain, as even though I buy from UK companies I know they source some of my materials from abroad. I've learnt quite a lot whilst trying to understand my supply chain and exploring local options - for example, I was excited to find out that Anchor threads started in Paisley, Scotland. But on researching, it turns out they're now manufactured in Hungary!
As a sticky plaster solution, I offset all of the carbon involved in transporting my materials from the manufacturers, to my suppliers, to me. But I know that's not the best solution - ideally all of my suppliers and manufacturers would be based here in the UK, and I'm on a mission to make that happen. If you are or know of a manufacturer based in the UK that you think would be a good fit, do get in touch!
Here's what I know so far (you can see I still have a lot of work to do!):
Envelopes: Made in the UK
Cardboard boxes: Made in the UK
Kit sleeves: Made in the UK
Stitch guide: Made in the UK
Instructions & Pattern: Made in the UK
Business cards: Made in the UK
Fabric: Made in Thailand or China
Bamboo hoop: Made in China
Beechwood hoop: Made in Turkey
Needle: Made in Germany
Thread: Made in France
Cushion covers: Made in India [Organic & Fair trade]
Navy & Green Tote bags: Made in India
Natural Tote bags: Made in India [Organic & Fair trade]
Banners: Made in Germany
Carbon offsetting is where the carbon cost from the transportation and manufacturing of materials is calculated and then offset by investing money in a reforestation/forest protection scheme, in order to negate the carbon cost.
I support several charities on an ongoing basis, with my aim being to donate at least 10% of my profits every year. The current charities I work with are:
1. Steps to Hope
2. Inti Wara Yassi
3. Link Education
I also support other smaller charities who get in touch with ad hoc requests.
Yes! Get in touch if you are representing or would like to nominate a charity :)
Yes! I pay the "real living wage", which is higher than the government's "living wage".
Beginners guide Blog
Stitch guide blog
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